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Return Policy & Procedure
NEW Non-Invasive Measurement Information
General Guidelines

Picotest.com Return Procedure

Picotest.com will accept qualified and conforming products for exchange or refund within 30 days of the original purchase date.

To qualify for return, all products must be in the same condition as when sold [received], and in the original packaging. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included. Products must be complete with any standard certification labels (Certificate of Calibration, UL listing, capacity, brand name, UPC code) in their original locations. Accessories and other items assembled after purchase must be unassembled and returned in the manufacturer's original packaging. All returns will be inspected and products found to be non-conforming will be rejected or subject to a 20% minimum restocking fee at Picotest.com’s sole discretion.

All returned products will be thoroughly inspected upon receipt by Picotest.com and a determination will be made if eligibility and conforming requirements are met. Product serial number, or any similar identification numbers, must match the serial number on the package or invoice (Picotest.com maintains serial number tracking). Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.

Please verify the product you are returning meets the guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. Return processing may take up to 5 business days from the time your product is received by Picotest.com.

Inspection Criteria

Product(s) must be shipped securely in the original box and insured for their full value.  Shipping is at the customers expense.

Return Authorization Number

All products must include a Return Material Authorization (RMA) Number which must be obtained PRIOR to the product being returned. Returns will not be accepted without a valid ]Picotest.com RMA number. Unless otherwise specified in the item listing on our website or in our Return policy, you may request an RMA within 30 days of the original purchase date. RMA numbers expire 30 days after they are assigned. The product must be returned within the 30 day window. Any return(s) received without a valid RMA number may be rejected and/or subject to a restocking charge at Picotest.com's sole discretion. Click here to request an RA number.

Return Shipping

You must insure your return and use a traceable carrier that can provide you with delivery confirmation. Picotest.com is not responsible for items that are lost or damaged in transit. Postage and handling charges, to our warehouse are to be paid by the customer, and are non-refundable. At our discretion, Picotest.com may reimburse shipping charges related to the return or exchange of defective products.

IMPORTANT NOTE:

In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and will be returned to you.